Retail Banking Operations Corporate Training Course
Course Overview
- Course Rating 4.5/5
Overview
Retail banking focuses on banking products and services offered to individuals and small businesses, including savings accounts, current accounts, cards, loans, digital channels and branch operations.
refer: Retail Banking Overview
This Retail Banking Operations training course is suitable for branch staff, customer service teams, banking operations teams, sales teams, product teams and new banking professionals who need practical understanding of retail banking products, customer journeys, service operations and risk controls..
Retail Banking corporate training and certification oriented remote program aims to upskill you with Retail banking, branch banking, savings accounts, current accounts, cards, personal loans, customer service, banking operations.
Currently due to Covid19 outbreak, the course is available remote and however it can also be accessed online via your nearby Prog360 centre based on local availability.
Course Prerequisites
Participants should have basic customer service, finance, sales or operations awareness. Prior banking experience is helpful but not required.
Course Content
- Introduction to retail banking and customer segments
- Retail banking products: deposits, cards, loans and services
- Customer onboarding, account opening and documentation
- Branch operations and digital channel support
- Customer service, complaint handling and service quality
- Cross-selling, product suitability and ethical sales practices
- Retail loan lifecycle and repayment awareness
- Operational risk, fraud indicators and escalation practices
- Regulatory expectations and customer protection basics
- Improving customer experience in retail banking
Retail Banking Operations Certifications
Retail Banking Operations course delivery involves case studies, examples, discussions and exercises to enhance the learning experience.
At the end of the training the participants will be awarded Course Completion Certificates on Retail Banking Operations.
Post Course Evaluation
You may chose to enroll for a post course evaluation to analyse your knowledge metrics. The post course evaluation would cover the topics related to the training delivered over the period of the complete session, like:
- Retail banking products
- Customer onboarding
- Branch operations
- Service quality
- Operational risk awareness
- Understand key retail banking products and customer processes.
- Support account, service and retail banking operations more effectively.
- Identify common operational and customer-facing risk situations.
- Improve service quality and customer experience in banking workflows.
Retail Banking Operations Corporate Training
Prog360 offers on-demand corporate learning and development solutions around Retail Banking that can be delivered both onsite and remote (based on availability). With Prog360, you can train your employees with our 360 Approach which not only enhance professional skills but also improvise inter-personal development. Please feel free to inquire further. We are open to discuss your requirement to provide you more customized solution specific to your needs. We will evaluate the skillset, analyze the business requirement and post that provide customized training solutions as per your business needs. Our corporate team for Retail Banking training is based across the globe hence you can reach us nearby your region as well. For general training inquiries you can contact us at training@prog360.com.
Retail Banking Operations Consultation
If you have already up-skilled your team and have started implementing Retail Banking, but are still facing challenges, Prog360 can still help you. Our SMEs can get on a call with you to understand the situation and provide you a plan involving the next steps covering both audit and implementation based on your problem statement. Our corporate team for Retail Banking consultation is based across the globe hence you can reach us nearby your region as well. For general consultation inquiries you can contact us at consult@prog360.com . For more nearby inquiries you can reach your nearby team.
South East Asia and Oceania
Oceania: Melbourne, Australia: 152 Elizabeth St,Melbourne,VIC,Melbourne,
Corporate Training: training.au@prog360.com
Consulting Services: consult.au@prog360.com
South East Asia: Singapore: 5, Temasek Boulevard, Singapore, Central Region, 03898, Singapore
Corporate Training: training.sg@prog360.com
Consulting Services: consult.sg@prog360.com
South Asia and Middle East
South Asia: Bengaluru, India: No. 78, Next to KR Puram Tin Factory, Old Madras Road, Bangalore – Mahadevapura, Bengaluru, Karnataka, 560016
Corporate Training: training.southasia@prog360.com
Consulting Services: consult.southasia@prog360.com
Middle East:- Dubai, UAE: The Offices 4, One Central Dubai World Trade Center, Dubai, Dubai, 00000, UAE
Corporate Training: training.ae@prog360.com
Consulting Services: consult.ae@prog360.com
Contact Number :- +91 9810 643 989