Conflict Management Classroom Training and Certification
Course Overview
- Course Rating 4.5/5
Overview
A conflict is a situation, in which inacceptable differences in interests, expectations, values, and opinions occur in or between individuals or groups.
refer: Wikipedia
This Conflict Management Training program is designed to equip participants with the skills and strategies needed to effectively manage and resolve conflicts in the workplace. Through interactive sessions, participants will learn how to identify sources of conflict, understand different conflict resolution styles, and apply practical techniques to manage and resolve conflicts constructively..
Conflict Management corporate training and certification oriented remote program aims to upskill you with Conflict Identification, Conflict Resolution, Communication, Negotiation, Mediation, Emotional Intelligence Problem-Solving, Stress Management
Currently due to Covid19 outbreak, the course is available remote and however it can also be accessed online via your nearby Prog360 centre based on local availability.
Course Prerequisites
• Basic understanding of workplace dynamics • Experience working in a team environment
Course Content
- Introduction to Conflict Management
- Understanding Conflict: Definition and Types
- The Impact of Conflict in the Workplace
- The Conflict Management Process
- Identifying Sources of Conflict
- Common Causes of Workplace Conflict
- Recognizing Early Signs of Conflict
- Analyzing Conflict Situations
- Conflict Resolution Styles
- Overview of Conflict Resolution Styles (Competing, Collaborating, Compromising, Avoiding, Accommodating)
- Assessing Your Conflict Resolution Style
- Adapting Styles to Different Situations
- Effective Communication in Conflict Resolution
- Active Listening and Empathy
- Non-Verbal Communication
- Assertive Communication Techniques
- De-escalating Tense Situations
- Negotiation Skills
- Principles of Effective Negotiation
- Preparing for Negotiation
- Negotiation Tactics and Strategies
- Achieving Win-Win Outcomes
- Mediation Techniques
- The Role of a Mediator
- Steps in the Mediation Process
- Techniques for Facilitating Mediation
- Handling Resistance and Emotions
- Problem-Solving and Decision-Making
- Structured Problem-Solving Techniques
- Collaborative Decision-Making
- Creative Solutions for Conflict Resolution
- Emotional Intelligence in Conflict Management
- Understanding Emotional Intelligence
- Managing Emotions During Conflict
- Building Emotional Resilience
- Maintaining a Positive Work Environment
- Creating a Culture of Respect and Collaboration
- Proactive Conflict Prevention Strategies
- Encouraging Open Communication and Feedback
- Developing a Conflict Management Plan
- Assessing Your Organization's Conflict Management Needs
- Implementing Conflict Management Strategies
- Monitoring and Evaluating Conflict Resolution Efforts
- Group Discussion and Q&A
- Sharing Experiences and Insights
- Addressing Challenges and Obstacles
- Q&A Session with the Instructor
- Group Discussion
- Case Studies
- Role Plays
- Polls and Quizzes
- Query Handling
Course Format:
Materials Provided: Participants will receive comprehensive course materials, including presentation templates, speaking tips, and resources for further learning.
Certification: Participants who attend all sessions and successfully complete the course assessments will receive a Prog360 Certificate of Completion for the Training Program.
Conflict Management Certifications
Conflict Management course delivery involves case studies, examples, discussions and exercises to enhance the learning experience.
At the end of the training the participants will be awarded Course Completion Certificates on Conflict Management .
Post Course Evaluation
You may chose to enroll for a post course evaluation to analyse your knowledge metrics. The post course evaluation would cover the topics related to the training delivered over the period of the complete session, like:
- Identifying Sources of Conflict
- Understanding Conflict Resolution Styles
- Effective Communication in Conflict Situations
- Negotiation and Mediation Skills
- Emotional Intelligence in Conflict Management
- Developing a Conflict Management Plan
- Enhanced ability to identify and manage conflicts
- Improved communication and negotiation skills
- Understanding of different conflict resolution styles
- Practical strategies for conflict resolution
- Techniques for maintaining a positive work environment
Conflict Management Corporate Training
Prog360 offers on-demand corporate learning and development solutions around Conflict Management that can be delivered both onsite and remote (based on availability). With Prog360, you can train your employees with our 360 Approach which not only enhance professional skills but also improvise inter-personal development. Please feel free to inquire further. We are open to discuss your requirement to provide you more customized solution specific to your needs. We will evaluate the skillset, analyze the business requirement and post that provide customized training solutions as per your business needs. Our corporate team for Conflict Management training is based across the globe hence you can reach us nearby your region as well. For general training inquiries you can contact us at training@prog360.com.
Conflict Management Consultation
If you have already up-skilled your team and have started implementing Conflict Management , but are still facing challenges, Prog360 can still help you. Our SMEs can get on a call with you to understand the situation and provide you a plan involving the next steps covering both audit and implementation based on your problem statement. Our corporate team for Conflict Management consultation is based across the globe hence you can reach us nearby your region as well. For general consultation inquiries you can contact us at consult@prog360.com . For more nearby inquiries you can reach your nearby team.
South East Asia and Oceania
Oceania: Melbourne, Australia: 152 Elizabeth St,Melbourne,VIC,Melbourne,
Corporate Training: training.au@prog360.com
Consulting Services: consult.au@prog360.com
South East Asia: Singapore: 5, Temasek Boulevard, Singapore, Central Region, 03898, Singapore
Corporate Training: training.sg@prog360.com
Consulting Services: consult.sg@prog360.com
Contact Number :- +61 3 9015 4952
South Asia and Middle East
South Asia: Bengaluru, India: No. 78, Next to KR Puram Tin Factory, Old Madras Road, Bangalore – Mahadevapura, Bengaluru, Karnataka, 560016
Corporate Training: training.southasia@prog360.com
Consulting Services: consult.southasia@prog360.com
Middle East:- Dubai, UAE: The Offices 4, One Central Dubai World Trade Center, Dubai, Dubai, 00000, UAE
Corporate Training: training.ae@prog360.com
Consulting Services: consult.ae@prog360.com
Contact Number :- +91 9810 643 989